We want you to be happy with what you buy. If something isn’t right, here’s how we put it right.
Changed your mind
Return unused items in their original packaging within 7 days of collection or delivery for an exchange or a refund. Bring your receipt or order number.
These can’t be returned unless faulty
- Parts that have been fitted to a bike, by us or anyone else.
- Tubes, sealant, lubes and energy products once opened.
- Helmets, gloves and clothing that have been worn.
- Items ordered in specially for you.
Faulty or wrong item
If an item is faulty or not what you ordered, contact us within 7 days. We’ll repair, replace or refund it, and cover any delivery cost.
Bikes
Please test-ride before you buy. A new bike with a manufacturing fault is covered by the brand’s warranty, and we’ll handle the claim for you. Damage from a crash or normal wear isn’t covered.
Repairs
If something we fixed doesn’t feel right, bring the bike back and we’ll take a look.
How refunds are paid
Refunds go back the way you paid, M-Pesa or cash, within 3 working days of the return being agreed.
To start a return, call or WhatsApp 0728 818 724.